Peleceer Group Last updated: March 20, 2026
Peleceer Group (“we”, “us”, “our”) is a limited liability company headquartered in Nairobi, Kenya, providing freight forwarding, customs clearance, sea & air freight, road & rail transport, warehousing, courier, and related logistics services.
We are committed to protecting your privacy and handling your personal data responsibly in accordance with the Kenya Data Protection Act, 2019, applicable regulations, and international best practices where relevant to our cross-border operations.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:
- Visit our website (www.peleceer.co.ke)
- Contact us (phone, email, WhatsApp, forms)
- Request quotes, track shipments, or use our services
- Interact with us as a client, supplier, job applicant, employee, or visitor
1. Information We Collect
We may collect the following types of personal data:
A. Data you provide directly
- Full name, company name, business title
- Contact details (email address, phone number, physical address)
- National ID / Passport number (where required for customs, KRA, or regulatory compliance)
- Shipment-related information (consignee/consignor details, addresses, phone numbers, email)
- Payment information (bank details, mobile money references – usually processed via secure third-party gateways)
- Tax/VAT/PIN numbers (for invoicing and customs clearance)
- Any information you voluntarily submit via quote forms, tracking portals, emails, or customer support
B. Automatically collected data
- IP address, browser type, device information, operating system
- Pages visited, time/date of access, referral sources
- Cookies and similar technologies (see Cookies section below)
C. Data from third parties
- Customs authorities (KRA, Port Health, KEBS, etc.)
- Shipping lines, airlines, trucking partners, or clearing agents
- Publicly available business directories or trade databases
2. How We Use Your Personal Data
We process personal data for the following legitimate purposes:
- To provide, manage, and improve our logistics, clearing & forwarding, warehousing, and courier services
- To prepare quotations, process bookings, clear goods through customs, track & deliver shipments
- To communicate with you about your shipments, invoices, updates, or service inquiries
- To comply with Kenyan legal and regulatory obligations (Customs & Border Control Act, Tax Procedures Act, anti-money laundering rules, etc.)
- To prevent fraud, ensure security of cargo and transactions
- To manage our client/supplier relationships and send service-related communications
- For internal administrative purposes (accounting, auditing, dispute resolution)
- Where you have given consent — for direct marketing of our services (you may opt out at any time)
3. Legal Basis for Processing
We rely on the following bases under the Data Protection Act:
- Performance of a contract (or steps prior to entering a contract)
- Compliance with legal obligations (customs, tax, transport regulations)
- Legitimate interests (running our logistics business, security, service quality)
- Consent (where required, e.g., for marketing emails)
4. Sharing Your Personal Data
We may share your personal data with:
- Kenya Revenue Authority (KRA), Kenya Ports Authority, other government/regulatory bodies for customs clearance
- Shipping lines, airlines, international freight forwarders, trucking companies, and warehouse operators involved in your shipment
- Payment processors and banks (for invoicing and payments)
- Our professional advisors (lawyers, accountants, auditors)
- Service providers (IT, cloud storage, email service providers) acting as data processors under strict confidentiality agreements
- In the event of merger, acquisition, or sale of assets (with notice where required)
We do not sell your personal data to third parties for marketing purposes.
5. International Transfers
As a logistics company operating regionally and internationally, personal data may be transferred outside Kenya (e.g., to shipping partners in other countries). We ensure appropriate safeguards are in place, such as:
- Adequacy decisions (where applicable)
- Standard contractual clauses
- Binding corporate rules (where relevant)
- Other mechanisms recognized under the Data Protection Act
6. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration, including:
- Secure servers and encrypted communications where possible
- Access controls and staff confidentiality obligations
- Regular security reviews
However, no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We keep personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., customs records typically retained for 7+ years per Kenyan law). After that period, data is securely deleted or anonymized.
8. Your Rights
Subject to applicable law and any exemptions, you have the right to:
- Access your personal data
- Request correction of inaccurate/incomplete data
- Request deletion (right to be forgotten) where lawful grounds no longer exist
- Object to or restrict processing in certain circumstances
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)
To exercise these rights, contact us at the details below.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, analyze traffic, and for essential functionality. You can manage cookie preferences via your browser settings. For more details, see our [Cookie Policy] (create a simple separate section if needed).
10. Children’s Privacy
Our services and website are not directed to children under 18 years. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Data Protection Contact Peleceer Group Duplex Apartments, Lower Hill Road, Nairobi, Kenya
Email: info@peleceer.co.ke Phone: +254 20 224 0549 / +254 722 714 294
You may also contact the Office of the Data Protection Commissioner if you believe your data protection rights have been violated.
Thank you for trusting Peleceer Group with your logistics needs. We value your privacy and are committed to handling your information responsibly.
Feel free to adjust sections (especially contact details, specific services mentioned, or retention periods) after legal review. If you need a shorter version, a Cookie Policy companion, or additions for specific services (e.g., tracking portal), let me know!